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General Questions

Customer Service

Last updated on January 9, 2019

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Have a question?

Email us at info@challengethesea.com

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How do I contact Challenge the Sea?

For general questions, please email us at info@challengethesea.com

PLEASE NOTE: At this time, we do not officially provide telephone support. By using email, we have found it much easier to track conversations over time so that we may provide you with better service.

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How do I place an order?

When the next batch of games are ready to be shipped, click on the game then click “Add to Cart”. Click, on the “shopping cart” on the top right corner to proceed to checkout.

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How much is each game?

It is $28 per game plus a shipping and handling flat rate of $4 per game, however there is a minimum order of 2,000 games to be met before orders are fulfilled and shipped. As such the game will be viewed as “out of stock” until our minimum is met.

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How long before I get my game?

The amount of time to get your game all depends on how long it takes us to reach our minimum of 2,000 games. Once we have met our minimum and your order has been made it typically takes 3-5 business days for your game to arrive.

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What Payment Methods Do You Accept?

We accept:
Visa
MasterCard
American Express
Paypal

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What are your returns and exchange policy?

Click on the link to view our Return Policy.

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What is the waitlist for?

The waiting list is there to notify you as soon as we have met our minimum order of 2,000 games, once you subscribe you will receive an email as soon as we have achieved our goal. Once you are notified you will notice that the game won’t be listed as “out of stock” anymore and that you can now proceed to input your order. I apologize for any inconvenience this may cause.

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Is safe shopping guaranteed?

Challenge the Sea wants you to have a safe online shopping experience. We use leading technology to protect your personal and credit card information from unwanted access.

Challenge the Sea uses Secure Sockets Layer Technology (SSL) enabling encryption of sensitive information during your online transactions. Our checkout forms on our site are secured with 256-bit SSL technology so your personal information stays safe and secure.

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