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Return Policy

Returns & Exchanges

Last updated on January 9, 2019

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What are your returns & exchange policy?

Challenge the Sea accepts returns of unused games, games with missing or broken parts for a refund or exchange within 45 days of purchase. Please ensure that the item is in its original condition.

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How do I return an item for an exchange or refund?

Please send an email to info@challengethesea.com with a detailed message explaining the reason for the return. Returns are processed between 24-72hrs after it is received. Please ship your item/s using a secure container to the address provided to you through email.

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How long do refunds/exchanges take to process?

Items to be exchanged or refund are processed within 3-5 days after delivery. We will send you an email to notify you that we have received your returned item.

Exchanges:
We will send you an email to notify you that we have processed your new item.

Refund:
We will email you once we have initiated the request with your original payment provider, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow your bank time to process the refund (up to 7 days). Refund process can take several days depending on your bank.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We don’t guarantee that we will receive your returned item.

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