Returns & Exchanges
Last updated on March 15, 2020
What are your returns & exchange policy?
Challenge the Sea accepts returns of unused games, games with missing or broken parts for a refund or exchange within 45 days of purchase. Please ensure that the item is in its original condition.
How do I return an item for an exchange or refund?
Please send an email to firstname.lastname@example.org with a detailed message explaining the reason for the return. Returns are processed between 24-72hrs after it is received. Please ship your item/s using a secure container to the address provided to you through email.
How long do refunds/exchanges take to process?
Items to be exchanged or refunded are processed within 3-5 days after delivery. We will send you an email to notify you that we have received your returned item.
We will send you an email to notify you that we have processed your new item.
We will email you once we have initiated the request with your original payment provider, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow your bank time to process the refund (up to 7 days). Refund process can take several days depending on your bank.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We don’t guarantee that we will receive your returned item.